Refund policy

Refund Policy

Effective October 25, 2026. This policy covers orders placed on myhematix.com: Hematix men's and women's bracelets and ROCK SOLID gummies (formerly Daily T-Support).

1. Our guarantee

Bracelets and gummies ordered on or after October 21, 2026 are not covered by a satisfaction, trial or change-of-mind refund. If something arrives damaged, defective, incorrect or missing, we put it right as described below.

Orders placed before October 21, 2026 keep the guarantee that was offered when they were placed, including the earlier 90-day gummies guarantee where it applied. Section 5 applies to every order shipped outside the United States.

2. How to report a problem

Email help@myhematix.com with your order number, a short description of the problem and, where possible, clear photos of the item and its packaging. Please write to us before sending anything back: we can only process returns we have approved. We reply within 24 to 48 hours on business days.

3. Returns

ROCK SOLID gummies cannot be returned. They are a food product: for hygiene and food-safety reasons we cannot take gummies back, whether the pouch is opened or unopened. If your gummies arrive damaged, defective, incorrect or missing, you do not need to send anything back: email us your order number with photos, and we put it right as described in sections 6 and 7.

For bracelets, when we approve a return, we give you the correct return address and, for a verified fault, a free prepaid label. Please do not use the address printed on the original parcel or our business correspondence address. We never charge restocking fees.

4. Subscriptions and cancellations

ROCK SOLID gummies are sold as an automatically renewing subscription. Your refill is charged to the same payment method every 28 days until you cancel. You can cancel, skip a refill or change your billing date at any time, with no cancellation fee, from your customer portal at https://myhematix.com/a/loop_subscriptions/customer, or by emailing help@myhematix.com.

To avoid the next charge, cancel before your next billing date. A refill that has already been charged and processed will still ship. Because gummies are a consumable product, refills are not refundable for a change of mind; damaged, defective or missing items are covered in sections 6 and 7.

5. International orders (outside the United States)

An international order is any order shipped to an address outside the United States. Customs rules, import requirements and carrier networks differ from one country to the next, so every international order is a final sale: we do not accept returns and we do not issue refunds, in full or in part, on these orders.

If an international order arrives damaged, defective or incorrect, or the carrier confirms it was not delivered, we send a replacement. Shipping protection, customs duties, taxes and import fees are not refundable.

6. Damaged, defective or incorrect items

Please look over your order when it arrives and tell us quickly if an item is damaged, faulty or different from what you ordered. Send your order number with photos of the item and the packaging. Once we have reviewed it, we send a replacement; for orders shipped within the United States, a refund may be offered when a replacement is not possible. Damage that happens after delivery, through handling or use, is not covered.

7. Lost or undelivered parcels

If your parcel has not arrived, or tracking says it was delivered but you cannot find it, check with neighbours and around your delivery address, then email us with your order number. We investigate with the carrier, and a "delivered" scan does not on its own close your claim. When a parcel is confirmed lost, we send a replacement; for orders shipped within the United States, a refund may be offered instead.

8. Incorrect or incomplete addresses and failed deliveries

Please check that your shipping address is complete and correct at checkout. If a parcel comes back to us or cannot be delivered because the address provided was incorrect or incomplete, or because it was refused or not collected, we ship it again once you confirm the corrected address and pay the re-shipping fee ($9.95 in the US, £7.95 in the UK, 14.95 AUD, 13.95 CAD or 16.95 NZD). Our team sends you the payment link for your order. Once a parcel is on its way, we may not be able to redirect it to another address.

9. Refunds

Approved refunds, for orders shipped within the United States only, go back to the original payment method within 5 to 7 business days. Your bank may take a little longer to show the credit; if nothing appears within 15 business days of approval, please contact us. We do not swap a refund for store credit unless you agree. A refund never exceeds the amount actually paid for the items concerned, and earlier refunds on the same items are taken into account.

10. What is not refundable

• Change-of-mind requests on orders placed on or after October 21, 2026.
• International orders (see section 5).
• Shipping protection fees.
• Re-shipping fees once the parcel has been sent again.
• Parcels delivered to an incorrect address that was provided at checkout.
• Gift cards, unless a refund is required by law.

11. Contact us

Email: help@myhematix.com. We reply within 24 to 48 hours on business days.
Business correspondence (not a return address): Miami Tower, 100 SE 2nd Street, Miami, FL 33131, USA.

This policy does not remove any consumer right that cannot be excluded under the law that applies to you.